How
do I place an order?
When you see an item you like,
click on "add to basket"
and continue shopping until
you're ready to make your purchase.
We'll tell you what item(s)
you've added. Click on "basket"
to confirm your choices. If
you make any changes, click
update to save your changes.
Then click on "proceed
to checkout" to finish
your order or "return to
shop" to browse through
more items.
What if I have a
question about a product?
You can contact us via e-mail
at info@lottysloft.com. We
will get back to you as soon
as we can.
How will I know my
order was accepted?
You will receive e-mail confirmation
of your order, including order
number and an invoice for
the total price charged.
Payments
Payment can be made by most
major credit or debit cards.
We use Protx, one of the UK’s
most secure payment providers.
Protx has achieved the highest
level of compliance under
the Payment Card Industry
Data Security Standard (PCI).
They adhere to the most stringent
levels of fraud screening,
ensuring that your customer's
details remain secure throughout
the transaction process.
We accept the following debit/credit
cards:
Payment will be debited and
cleared from your account
before the despatch of your
product. If the issuer of
your payment card refuses
to authorise payment to us,
we will not be liable for
any delay or non-delivery.
Do you accept orders
by post?
If you would like
to send a order by post, please
send us a cheque for the total
amount and a copy of your
order in your basket.. Please
send with your delivery address
and phone number to:
LottysLoft.com
1 Glencroft Drive
Comber
County Down
BT23 5UW
Items paid for by cheque
will be posted once funds
have cleared, usually 5 working
days. Cheques must be UK Sterling
and made payable to:'Lottys
Loft'
Please ensure you write your
name and address on the back
of the cheque and send to
us with a printout of your
confirmation e-mail.
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